Terms & Conditions

Course purchase and website use · Last updated 8 October 2026 · Version 1.0

1. Who we are
Jennie Platt II Ltd ("we", "us", "our") is a company registered in England and Wales under company number 09827639, with its registered office at 97 Clifton Road, Prestwich, Manchester, M25 3HG. We trade as Jennie P Property Coaching.
Website: www.jenniep-propcoach.co · Email: [email protected] · We are not currently registered for VAT.
If you need to contact us about anything in these terms, email is the fastest route and we aim to reply within two working days.

2. About these terms
• These terms apply when you buy the First Time Buyer Bootcamp (the "Course") from us, and when you use our website (the "Site").
• By placing an order you confirm that you accept these terms, our Refund and Cancellation Policy, our Privacy Policy and our Disclaimer. If you do not accept them, you cannot buy the Course.
• You must be at least 18 years old to buy the Course.
• You are buying as a consumer, for your own personal use, and not for any business purpose. If you are buying in the course of a business, some of the consumer protections referred to in these terms will not apply to you.
• We may change these terms from time to time. The version in force on the date you place your order is the version that governs your purchase. Changes to the Site terms take effect when published.

3. What the Course is
The Course is a pre-recorded online video course covering the residential property buying process in England and Wales from the point of view of a first-time buyer, together with downloadable supporting materials.
• It is delivered online through our course platform.
• It consists of five lessons plus a downloadable toolkit.
• It is general education based on our experience of the property market. It is not financial advice, mortgage advice, legal advice, a survey or a valuation. Please read our Disclaimer in full - it forms part of these terms.
• You will need a reliable internet connection and a device capable of playing streamed video. We do not guarantee the Course will work on every device or network.

4. How the contract is formed
• Placing an order through our checkout is an offer to buy the Course. It does not create a contract on its own.
• A contract is formed when we send you an order confirmation email. If we cannot accept your order we will tell you and will not charge you, or will refund you in full.
• We may refuse or cancel an order where the Course is unavailable, where there has been a pricing or description error, where we suspect fraudulent or unauthorised payment, or where you have previously breached these terms.

5. Price and payment
• The price of the Course is the price shown on the checkout page at the time you order.
• The price shown is the total you will pay. It includes VAT where VAT applies and includes any compulsory charges. There are no additional fees added later in the checkout process.
• Promotional and early-bird prices are available only for the period stated and only while the offer is live. Once the offer period ends the standard price applies.
• We may change our prices at any time, but a price change will never affect an order you have already placed.
Payment is taken at the point of purchase by Stripe or PayPal. We do not see or store your full card details. Your payment is processed under that provider's own terms and privacy policy.
• If a payment fails, is reversed, or is charged back, we may suspend your access to the Course until the position is resolved.
We sell the Course to buyers in the United Kingdom only. By ordering you confirm you are resident in the United Kingdom.

6. Your access to the Course
We will give you access to the Course as soon as your payment is confirmed, and you will keep access for the lifetime of the Course.
• Access is through a personal account. You are responsible for keeping your login details secure and for everything done through your account.
• If we stop offering the Course, we will give you at least 30 days' notice by email and you will be able to download any downloadable materials before access ends.
• We may update, improve, correct or reorganise the Course content at any time. Where rules, figures or processes change, we will update the material or add a note. You are not entitled to a refund because the content has been updated.

7. What you may and may not do with the Course
We grant you a personal, non-exclusive, non-transferable, revocable licence to access and view the Course and to use the downloadable materials for your own personal, non-commercial use.
You must not:
• share, sell, lend, rent, gift or transfer your login details or your access to anyone else;
• record, screen-capture, download (other than materials we offer for download), copy, reproduce, republish, upload, post, transmit or distribute any part of the Course;
• show the Course to a group, or use it to teach, train, coach or advise anyone else on a paid or unpaid basis;
• use the Course, or any part of it, to create, inform or market a competing course, product or service;
• use the Course or any material from it to train, fine-tune or provide input to any artificial intelligence or machine learning system;
• remove, obscure or alter any copyright, trade mark or other proprietary notice.
We monitor for account sharing, including through login and device patterns. If we reasonably believe you have breached this section we may suspend or terminate your access immediately and without refund, and we may take further action to protect our rights.

8. Your right to cancel
You have a statutory right to cancel a contract for digital content bought online within 14 days, unless you have asked for the content to be supplied immediately and acknowledged that you will lose that right.
Because the Course is made available to you as soon as you pay, we ask you to give that consent and acknowledgement at the checkout. How this works, and what happens if you do not want to give it, is set out in full in our Refund and Cancellation Policy, which forms part of these terms.

9. Our responsibilities to you
• We will provide the Course with reasonable care and skill.
• Under the Consumer Rights Act 2015 the Course must be of satisfactory quality, fit for purpose and as described. Nothing in these terms affects those rights.
• If the Course is faulty or not as described, you are entitled to have it repaired or replaced, and if that is not possible or does not fix the problem, to a price reduction. Our Refund and Cancellation Policy explains how to raise this.
• We do not promise any particular outcome. We cannot and do not guarantee that you will be offered a mortgage, that an offer you make will be accepted, that a purchase will complete, or that you will save any particular amount of money. Property markets, lenders and sellers are outside our control.

10. Website availability
• We try to keep the Site and the course platform available at all times, but we do not guarantee uninterrupted access. Access may be suspended for maintenance, updates or reasons outside our control.
• If the Course is unavailable for a continuous period of more than seven days for reasons within our control, contact us and we will extend your access period by at least the length of the outage, or refund you if you prefer.

11. Links, third parties and recommendations
• The Course and the Site may contain links to third-party websites, services and providers. Those links are provided for information.
• We may receive a commission or fee if you use certain third-party providers we link to. Where that is the case we will say so clearly at the point of the link. A commission never changes what we tell you, and we do not link to anyone we would not use ourselves.
• We are not responsible for third-party websites, services, providers or their content. If you buy a service from a third party, your contract is with them, not with us, on their terms.
• Nothing in the Course is a recommendation of any specific mortgage, lender, product, solicitor, surveyor or property. Please read our Disclaimer.

12. Intellectual property
• All content in the Course and on the Site - including video, audio, text, slides, worksheets, checklists, graphics, layout and the structure of the Course - is owned by us or licensed to us, and is protected by copyright and other intellectual property rights.
• Other names, logos and marks appearing in the Course belong to their respective owners and are used for identification only.
• Nothing in these terms transfers any intellectual property to you. You get the licence in section 7 and nothing more.

13. Our liability to you
• Nothing in these terms limits or excludes our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; any breach of your statutory rights as a consumer; or anything else that cannot lawfully be limited or excluded.
• Subject to that, we are not liable for: any decision you make about a property, a mortgage, a lender, a solicitor, a surveyor or any other matter; any loss arising from your reliance on general educational content; any loss of profit, loss of opportunity, or business loss of any kind.
• Subject to the first bullet in this section, our total liability to you in connection with the Course is limited to the amount you paid for it.
• This section does not affect your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

14. Suspension and termination
• We may suspend or end your access immediately if you breach section 7, if you behave abusively towards us or anyone else, or if your payment is reversed or charged back.
• If we end your access because you have breached these terms, you are not entitled to a refund.
• You may stop using the Course at any time. Ending your use does not entitle you to a refund except as set out in the Refund and Cancellation Policy.

15. Events outside our control
We are not liable for any failure or delay in performing our obligations where that failure or delay results from events outside our reasonable control, including platform or hosting failure, internet failure, power failure, fire, flood, industrial action, or government action. If such an event occurs we will contact you and, where the delay is substantial, you may cancel and receive a refund for any part of the Course not yet supplied.

16. Your personal data
We handle your personal data in accordance with our Privacy Policy, which explains what we collect, why, how long we keep it and what rights you have.

17. Complaints
If something has gone wrong, tell us first. Email [email protected] with your order number and what has happened. We will acknowledge within two working days and aim to resolve within 14 days.
We are not currently a member of an alternative dispute resolution scheme. If we cannot resolve your complaint between us, you may take the matter to the courts.

18. General
• Transfer. We may transfer our rights and obligations under these terms to another organisation, and we will tell you if we do. Your rights will not be affected. You may not transfer your rights or obligations to anyone else.
• Severance. If any part of these terms is found to be unlawful or unenforceable, the rest continues to apply.
• No waiver. If we do not insist that you do something you are required to do, or delay in taking action against you, that does not mean we have given up our rights.
• Third parties. No one other than you and us has any right to enforce these terms.
• Whole agreement. These terms, together with the Refund and Cancellation Policy, Privacy Policy, Cookie Policy and Disclaimer, form the whole agreement between us about the Course.

19. Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland, you may also bring proceedings in your home courts.